How to Spot A Good Water Restoration Company

3/28/2017 (Permalink)

How to Spot a Good Water Damage Restoration Company

Water damage restoration companies provide an incredibly crucial role at a time when many of us will need it most. Water damage can be extensive and permanent and left unchecked and for that reason it’s crucial that you’re able to respond quickly with a company that will act efficiently to help salvage the situation as much as possible while minimizing the damage to your belongings.

When it comes down to it though and you’re watching a burst pipe fire water across your living room, this is not the time to start browsing the web and reading customer reviews. Instead, you need to act quickly with a number ready-loaded in your phone and you need to be able to rely on that company to do what’s best for your home.

So now is the time to find a water damage restoration company and to keep a note of their phone number. The only question is: how do you tell a good company from a bad one? Read on and we’ll look at how you can make this distinction and hopefully save your home from extensive damage…

What You Need

Note that when you’re looking for a water damage restoration company, you need to make sure that you find one that offers 24/7 emergency services. This is something that many people won’t realize but the point is that a burst pipe or a flood is an emergency. The longer your home goes without being seen to by professionals in these cases, the more extensive the damage will be and the more of your belongings you’ll ultimately need to throw out.

This also means that a company should be local – if the company is not based in your area, then they’ll take longer to reach you and more damage will be done by the time they get there.

The Basics

The basics of finding a good water damage restoration company are the same as the basics of finding any company that you can trust in. For instance then, you need to make sure that the company has good customer reviews and that they have a good website. Water damage restoration is a highly skilled process and you need to ensure that only consummate a professional water damage restoration company that will be working on your home. So take a look online and read and compare the reviews that the companies each have written about them. If you find that the companies are constantly getting negative feedback then you could consider this a negative sign. Then again though, you should also be a little wary of companies that have 100% racing reviews – ask yourself whether or not they sound like they may have been paid for…

You can similarly get an idea about a company’s professionalism by looking at its website. Does the website look like they hired a professional to handle it? Is it well written, well designed and generally well put together? If the answer is no and it looks like one of those Geocities sites from the 90s, you should probably consider looking elsewhere.

Of course you also need to compare the prices that each of the companies are able to provide the work for. Again, it is not so simple a matter as ‘the cheapest is best’ as sometimes you will get what you pay for. Consider the quality of the website and the reviews and compare this against the price in order to get an idea of which company offers the best value for the price they’re asking. Of course you may be limited by your budget, in which case some of this will be answered for you before you even begin!

The Services

The other big thing you need to consider is which services specifically the water damage restoration company is offering. The point here is that some companies offer a lot more than others and you need to find one that provides all the things you need.

Ideally, the more different services and jobs your company can perform, the better suited they will be to helping you with your restoration.

The ideal situation is that once you’ve called the water damage restoration company, they will arrive, immediately stop the leak and then go about repairing your home to the point where it’s entirely back to normal. They should even be able to provide you with basic home renovation services then because this is what will allow them to rebuild your home to be as good as new – or better.

A large number of different skills are also necessary simply in order to ensure that your home is restored to its fullest and to make it livable again.

For instance: does the water damage restoration company provide sanitization services? Because if not, your home is going to be unhygienic to live in and you may get ill simply by staying there.

Likewise, do they offer mold remediation? If not, then you may move back in only to find that you have toxic black mold that begins to build up and make your home smell musky.

Your water damage company should even be able to help remove your belongings for you like a removal company. This way, they can protect your items from getting damaged further and what’s more, they can create enough space for them to work in. This includes removing carpets which have absorbed lots of contaminated water, so that they can then install new ones for you afterward.

In short, a water damage restoration company needs to have a lot of different skills in order to do a basic job for you. When comparing different companies, make sure that you compare all the services that they offer and that you read through the process they go through when they arrive at the premises. If you’re still unsure of what they can and can’t do, then give them a call and ask in person. This will also give you a good chance to get to know how their handle their customer service.

Water Damage in your home? Contact SERVPRO of Oldham/Shelby at 502.241.6861 to speak to a Mitigation Specialist.